How to get in touch
If you’re looking for more information, or would like to get in touch, choose from the options below:
General enquiries
For any general MDDUS Insurance enquiries, please complete the form opposite and our team will be in touch soon.
For corporations, medical and dental groups
For new business queries or claims for policies purchased through MDDUS Solutions, please contact: solutions@mddus.com or call
0141 220 2990
For Individuals looking for indemnity
For individual members or prospective members of MDDUS please visit: mddus.com or contact membership services on
0333 043 0000
Your right to complain
If you are unhappy with any aspect of the service provided by MDDUS Insurance Limited, please contact us with the details below, stating the nature of your complaint and the Policy and/or claim number.
Email:
complaints@mddusinsurance.co.gg
Post:
PO Box 33,
Dorey Court,
Admiral Park,
St. Peter Port,
Guernsey,
GY1 4AT
If you remain dissatisfied after your complaint is considered, you may have the right to refer the complaint to the Channel Islands Financial Ombudsman (CIFO). Please note, you are required to complain to us before making a complaint to the CIFO. They can be contacted at:
Telephone:
+44 (0) 1481 722218
Website:
www.ci-fo.org
Email:
enquiries@ci-fo.org
Post:
Channel Islands Financial Ombudsman,
PO Box 114,
Jersey,
Channel Islands,
JE4 9QG
You have six months from the date of our final response to refer the complaint to the CIFO.
This does not affect your right to take legal action. However, The CIFO will not adjudicate on any case where litigation or arbitration has commenced.